We want you to be fully satisfied with NightNodes. This Refund Policy outlines when refunds are available, how to request them, and what to expect from the process. Please read it carefully before making a purchase.
NightNodes provides proxy and VPS-related digital services at www.nightnodes.com. Because our products are digital in nature and involve the allocation of real network resources, our refund policy reflects both our commitment to customer satisfaction and the operational costs involved in delivering these services.
All purchases are subject to this Refund Policy, which forms part of our Terms & Conditions. By completing a purchase, you acknowledge that you have read and agree to this policy.
You may be eligible for a full or partial refund in the following circumstances:
If NightNodes experiences a significant service outage lasting more than 24 consecutive hours that is verified to be caused by our infrastructure (not by factors outside our control), you may be eligible for a prorated credit or refund for the affected period.
If you were charged an incorrect amount, charged twice for the same order, or charged for a plan you did not select, we will correct the error and issue a full refund of the excess amount upon verification.
If you completed a purchase and the corresponding service (proxy credentials, VPS access, etc.) was never provisioned due to a technical error on our end, you are entitled to a full refund.
New customers making their first purchase only may request a refund within 24 hours of the initial purchase if the service does not meet their basic technical requirements, provided that less than 20% of the purchased bandwidth or resources have been consumed.
Refunds will not be issued in the following situations:
Initiating a chargeback without first contacting our support team will result in immediate account suspension and may affect your ability to use NightNodes services in the future.
The following table summarizes common scenarios and their refund eligibility:
| Scenario | Eligible? | Notes |
|---|---|---|
| Service outage > 24 hours (our fault) | Eligible | Prorated credit or refund for affected period |
| Billing error / duplicate charge | Eligible | Full refund of excess amount |
| Service never provisioned | Eligible | Full refund upon verification |
| First purchase within 24 hours, <20% used | Eligible | First-time customers only |
| Changed mind after purchase | Not Eligible | Digital services are non-returnable |
| >20% of resources consumed | Not Eligible | Service has been partially used |
| Account terminated for ToS violation | Not Eligible | Refunds not issued for policy violations |
| Target site blocking proxies | Not Eligible | Outside NightNodes' control |
| Discounted / promotional plan | Not Eligible | All sales on discounted plans are final |
| Subscription renewal (notified by email) | Case-by-case | Contact support within 48 hours of charge |
To submit a refund request, follow these steps:
Refund requests must be submitted within 72 hours of the original purchase date unless the request falls under the billing error or service outage exceptions, which may be submitted within 30 days of the incident.
Once a refund request is approved:
We will send a confirmation email once the refund has been initiated. If you do not receive it within 10 business days, please follow up with our support team.
We strongly encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card issuer. Most issues can be resolved quickly through our support channels.
Filing a chargeback without prior contact will result in:
If a chargeback is filed fraudulently (e.g., the service was delivered as described), we reserve the right to dispute the chargeback and provide transaction evidence to the relevant payment processor.
Subscriptions can be cancelled at any time through your account dashboard or by contacting support. Upon cancellation:
To avoid an upcoming renewal charge, please cancel your subscription at least 24 hours before the renewal date. Renewal charges processed before cancellation are generally non-refundable.
In some cases where a full monetary refund is not applicable, we may offer service credits to your account as a goodwill gesture. Service credits:
The decision to offer service credits in lieu of a monetary refund is at NightNodes' sole discretion.
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a revised "Last updated" date. Material changes will be communicated via email to registered users.
Your continued use of the Services after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
For refund requests, billing questions, or any concerns about this policy, please reach out:
NightNodes Support
Website: www.nightnodes.com
Email: strawhatproxies@gmail.com
Discord: discord.gg/J6uGVacRX2
Our support team aims to respond to all inquiries within 24–48 hours. We are committed to resolving your issue fairly and promptly.